Business Operations & Digital Consultant

Your business has grown. The way it runs hasn't caught up.

I help agency founders, MDs and leadership teams fix how work gets done: structure, workflows, capacity and delivery. Senior experience from global agencies and brands, and I stay to do the practical work.

Discuss your business → See the results
25+ yearsagency and client side
3 continentsteams led globally
PRINCE2certified delivery
Osman Gani
Osman GaniFounder, OMG Inc
150→25
process steps
in 1 redesign
Taking new clients
UK and international
Sound familiar?

Growth has made the business harder to run.

What I hear most often from founders and leadership teams of growing agencies and service businesses.

It all still runs through you

Decisions, approvals and problems still land on your desk. The team is busy, but too little moves without you.

You find out too late

Capacity problems, slipping margins and delivery risks only show up at month end, when it is too late to fix them.

New tools, same old habits

You have paid for new systems and AI tools such as Copilot, but the way work moves has not changed, so they sit unused.

Track record

Proof from 25+ years of running operations at scale.

250+

account teams trained and coached

50+

clients run through 1 global governance model

80%

of network deliveries running through a model I designed

300%

revenue growth supported by delivery models built to scale

How I help

The right support, where it matters most.

3 areas, often overlapping. Most work starts with a short review, so we fix the right thing first.

01

Business operations

For when growth has stretched roles, handovers and reporting.

  • Clear structure and ownership
  • Workflows people actually follow
  • A real view of capacity and margin
  • A simple rhythm for decisions
02

Digital transformation

For when systems no longer fit the business, or new tools sit unused.

  • An honest review of tools and data
  • A prioritised, affordable plan
  • AI and Copilot workflows that stick
  • Support while the change beds in
03

Project delivery

For when a rebuild, system change or new service needs senior ownership.

  • A realistic plan and budget
  • Clear governance and reporting
  • Risks surfaced early
  • Someone in the room making sure it lands
Selected work

What I have delivered.

3 examples from recent senior roles. Client and employer names are kept private.

150→25steps in a core global process
International advertising network

A global delivery model built for scale

Inconsistent workflows, little visibility of capacity and quality, and different sourcing decisions in every region. I designed 1 operating model across onsite, regional and offshore teams, with clear sourcing rules, KPIs and governance. It went on to run 80% of network deliveries for 50+ clients, and I was promoted to lead the wider production organisation.

Operating modelOffshore delivery75+ stakeholders alignedAsia, Europe, Latin America
25+workshops with 30+ senior leaders
International agency

1 playbook across 3 regions

Teams in the Americas, EMEA and APAC were each working their own way. I built a single global operating playbook with the people who would use it, giving every region the same clear way of working while leaving room for local judgement.

PlaybookWays of workingC suite partnership
11 hrsof capacity released every week
Growing communications business

From a 5 year vision to weekly delivery

A business growing faster than its operating rhythm, with blurred ownership and too much held in people's heads. I turned the long term vision into quarterly priorities, clear owners and a leadership rhythm, backed by SOPs and continuity plans. 1 redesigned support model alone gave the team 11 hours a week back.

Business planningSOPs and continuityLeadership rhythm
Approach

Strategy is only useful when it moves things forward.

Senior experience, with the practical work done too. I write the process, build the tracker and run the session myself.

01

Understand

I talk to your team, look at how work really moves and read the numbers. You get a straight view of what is working and what isn't.

02

Shape the plan

We agree priorities, owners and timescales. The plan fits the size of your business and your budget.

03

Help deliver it

I stay to put it in place, working with your managers until the new way of working holds without me.

I build change with your people, prove it with evidence and stay until it holds.

Osman Gani
About

Both sides of the table.

I'm Osman Gani. For 25+ years I have run operations and digital production for global agencies and brands, leading teams across Europe, Asia and Latin America for clients in technology, telecoms, finance, luxury, FMCG and retail.

I have been the client and the agency, so I can see where problems sit between them. I am senior enough to work alongside your leadership team, and practical enough to build the trackers, playbooks and SOPs myself.

Global Operations DirectorInternational agency
Global Head of Digital ProductionAdvertising network
Digital DirectorInternational consumer brand

I work through my company, OMG Inc, with clients in the UK and abroad.

Contact

Let's make progress.

Tell me what the business does, what isn't working and when you need help. I reply to every message myself, usually within 1 working day.

07904 160245Or call me directly

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